Our company is a leading, independent financial technology specialist providing automated, integrated middle and back-office, administration and risk reporting services to hedge funds and asset management firms-including banks, insurance companies, mutual and pension funds and proprietary traders. Clients trading a wide range of asset classes, and derivatives outsource to our company to reduce technology investments and operational risks, and to focus resources on asset generation and portfolio management. Established in 2000, we serve more than 155 clients worldwide, representing $102 billion in assets under management (AuM).

Our experienced team and extensive use of technology resources enables our company to provide an unparalleled level of service to our clients. Combining "off-the-shelf" software with proprietary systems and technology, clients enjoy the benefits of state-of-the-art systems that can be customized for their individual needs. Applying Internet technology, we can provide a "virtual office" that enables clients to manage funds from anywhere in the world.
We are currently looking for a Senior Client Relationship Management (CRM) Representative for London office. The CRM team develops strong mutually beneficial relationships with clients and contributes to process & technology enhancement efforts.
Responsibilities include:
· Owning and pro-actively managing a portfolio of key client relationships
· Ensuring all service levels meet client expectations
· Building trusted relationships with the Clients' key contacts (eg, CFO, COO)
· Capturing client feedback to drive strategic change initiatives and trend analysis
· Organizing and chairing formal service level review meetings with clients
· Articulating the benefits of our services and business model to clients
· Incorporating client initiatives, needs, and structures into formal account plans
· Fostering strong internal working partnerships within all of our companies service areas
· Identifying cross-selling opportunities within existing client base
· Developing and translating MIS into process / service enhancement recommendations
· Working closely with sales team and contributing to marketing efforts
· Maintaining knowledge of industry trends and their potential impact on the company

Candidates should have:

· Bachelor’s degree
· Experience in financial services (preferably investment banking, asset management, hedge fund or capital markets)
· Demonstrable communication, relationship, and team skills
· High level of comfort preparing and leading client presentations
· Significant degree of self-motivation and direction
· Tact, professionalism, and savvy in resolving escalated client issues
· Ability to generate ideas, leverage MIS, and suggest process improvements
· Experience working closely with senior-level management
· Related experience managing client relationships within Hedge Fund Administration, Sales, Trading, Risk Management, Operations, OTC Derivatives, or Fund Accounting areas a plus
· Experience in investment banking, asset management, hedge funds, capital markets a plus